Is my personal information kept confidential?
Absolutely! We respect and protect all customer information with the strictest privacy standards.
How are payments made?
We accept online banking or direct debits payments. You may pay when making your appointment; or you may leave a cash in your home for the cleaner to pick-up. Our preferred payment method is online banking.
What if I need to cancel or reschedule my cleaning date or time?
Please notify us within 24 hours in advance if you are a weekly, biweekly or monthly client. One-time cleaning clients, move-in or move-out service, and post-construction cleanings require credit card reservations that are non-refundable for cancellations.
Do you provide Sunday, weekend or holiday cleanings?
Yes we can accommodate holiday, weekend or evening cleanings if necessary. At an additional cost.
Are pets a problem?
We respect the care of your pets. While smaller animals including cats are oblivious to strangers in the house, some dogs can become protective. Many customers keep their dog’s stress levels low by keeping them in a basement, garage, spare room or kennel. Please advise us of any pets in your home before we arrive.
What if I have an alarm system?
To ensure prompt and dependable service, we ask that you keep your alarm off during the scheduled cleaning date. If this option is not available, you can provide a temporary password for the cleaner to enter on their scheduled day.
Do I have to be home at the time of my cleaning?
Every circumstance is unique. We prefer you to be present at the first-time cleaning only so that you can meet the employee and give them or the cleaning team full instructions on how you prefer things to be done. Also if the cleaner has questions or concerns, you are able to point out all of the specifics.
Should there be a situation where we are scheduled to come to your home, and we are locked out at your fault of you or your building management, including doorman/concierge buildings, we must charge you a lock out fee. We must be able to access your home to provide cleaning services. There are three choices:
1) The most convenient; you may leave a key on file in our key safe.
2) You may leave a key with your doorman.
3) You may meet the cleaner to give them access at the time of the clean.
Do I need to provide my cleaning solvents and equipment?
We can provide all the natural cleaning products. The unique aspect is that all of our products are environmentally friendly to prevent the possible spread of bacteria, germs, allergic reactions, disease and other situations caused by reused or chemical cleaning equipment. If you have any specific allergies, please let us know when you schedule your appointment. We can discuss our products and the contents and ensure items that may cause allergies be avoided.
You supply all mops, brooms, toilet brushes, and a vacuum cleaner . However should you have your own specific cleaning items that you wish us to use, we will use what you have as instructed at no additional fee.
Am I potentially liable for worker’s compensation insurance or taxes?
Please be aware that many independent maids/housekeepers are not bonded and insured and many of them do not file tax returns , nor have worker’s compensation. Eco-Cleaning & Ironing services Limited handles all payroll taxes for each of its employees.
Should I tip the housekeeper?
Tips are not expected, as our employees are paid an hourly wage with benefits. However, some clients offer gratuities for standard or above standard services, this is up to you.
Will the same person clean my home on a regular basis?
We try to send the same person to your home each time. If you are satisfied with the first cleaner that we refer and use the service on a regular basis, then he or she becomes your regular housekeeper. If, for any reason, you are not satisfied, we will refer a cleaner who better suits your needs for the next service. However, from time to time, illness or vacation may interfere in this routine – in this case, we’ll send another highly trained cleaner in their place. All employees are insured. Our cleaning professionals will not eat, drink, smoke or use any appliances while inside your home.
How do I know I can trust your staff?
Combining hourly wages and bonus programs we offer some of the best pay in the industry – to insure we have the finest cleaners. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust us with the care of your home. For security, only the professionals who clean your home have access to the keys, and the keys are kept with the cleaner the spares are stored in a safe at our offices. For added security, keys are coded individually and cross-referenced separately.
What if something is damaged during the cleaning?
In the unlikely event that something should become damaged or broken, while we are cleaning your home or office, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.
What equipment do I need to provide?
A vacuum cleaner in good working condition, broom, brush and dustpan, toilet brush in a concealed holder, cleaning cloths which you can purchase from us (this applies to homeowners) we sell micro-fibre cloths.
Do I get a thorough home cleaning?
You’ll find your house vacuumed, mopped, dusted and shined throughout. Your first appointment generally takes the longest, as your cleaner will be getting acquainted with a new environment. Subsequent appointments will move along faster.
Our service includes cleaning all skirting boards, window sills, and furniture. Bathrooms are sanitized. Kitchen appliances are fully sanitized. Bathroom tiles are checked for mold/mildew, carefully scrubbing them with vinegar. Linens can be washed, dried, folded and placed in its proper area. Services such as exterior and usual window cleaning, laundry, or closet organizing are additional costs.
Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up items of clothing, toys and other household items. But you don’t have to. This is why you have hired Eco-Cleaning & Ironing Services. Please let us do the work for you, relax and enjoy the results.
What is the availability of service?
We can customize a cleaning plan for you. We offer nights, weekends and holiday cleanings. For first-time clients, we prefer that you initially meet your cleaner so that you may better explain all of your needs in person.
How can I get a cleaning quote?
We will do a free home site visit in order to prepare a quote for you. Simply contact us and we will arrange a time to meet up with you.
Can I get a cleaner immediately?
Not always, but yes you usually can. Just contact us and we’ll do our best to meet your needs.
Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, we would need a minimum of 24 hours in advance. We’ll move your visit to another, more convenient time, or if you wish, cancel it altogether. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.
Is a long-term contract required for service?
Absolutely not. Services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations. However, we are always looking for ways to add value, convenience and affordability. In doing so, we offer discounts to clients who opt for one-year service commitments. Call us directly or speak our customer service team to learn more about our service plans.
How much will it cost to clean my house?
Our prices are set at £12.00 per hour/per person (for a house clean)
£13.00-£15.00 per hour/per person (deep/ blitz clean
Exact costs depend on your requirements, the number of bathrooms and many other aspects ranging from laundry requests, appliance cleaning. The first visit usually costs more than subsequent visits as generally, it takes additional cleaning tasks to get a home up to first-class standard. Our estimate for the first visit will be expressed as a cost range. We will contact you for authorization for more time in the event our cleaners go over time.
Once the first clean has been undertaken, your home’s spotlessness can be easily maintained with a regular visit. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings upfront. Once the initial house cleaning has been completed, we will confirm your regular cleaning price.